Frequently Asked Questions

RETURN POLICY

We hope that you love your new bag MADE IN FREEDOM! Just in case it’s not a perfect fit, Aruna offers refunds and exchange options within 30 days of shipment. The product must be unused and unwashed with hangtags still attached. Simply email returns@arunaproject.com with your request and we will provide procedures and answers to your questions.

FREQUENTLY ASKED QUESTIONS

Can I change my order after submission?

  • ANSWER: We endeavor to ship your product as soon as possible following final order receipt. Please contact Aruna Customer Service at orders@arunaproject.com or 513-766-2640.

Can I cancel my order after it has been placed?

  • ANSWER: If you have not received a Tracking Number, the order may be able to be canceled. Please contact Aruna Customer Service at orders@arunaproject.com or 513-766-2640.

How quickly will my order ship and how soon will I receive it?

  • ANSWER: Order generally ships within 1-2 business days. We ship using the most economical ground method based on order size/weight (USPS, UPS, FedEx). Once shipped, delivery time will vary based on your address but will generally be 1-5 business days.

How can I check the status of my order?

  • ANSWER: An order confirmation containing tracking information will be emailed to you once your order ships. Other questions regarding your order can be answered by emailing Aruna Customer Service at orders@arunaproject.com or by calling 513-766-2640.

How is tax calculated on my order?

  • ANSWER: Our shipments originate in Ohio which has a sales tax rate of 5.75% and Hamilton County sales tax rate of 1.25% for a total of 7% sales tax. All items shipped within Ohio will be charged this tax rate. We do not collect sales tax on orders shipped outside of Ohio.

What if the product I want is unavailable?

  • ANSWER: Generally, product availability will only be a temporary issue. Please check back on the website periodically to see if the item has become available. Further questions can be directed to Aruna Customer Service at orders@arunaproject.com.

How can I provide feedback about my Aruna product directly to Aruna?

  • ANSWER: We welcome all feedback! Please email Aruna at orders@arunaproject.com

How is shipping cost calculated?

  • ANSWER: We offer a flat $7.00 shipping charge on all on-line orders.

Are there any limitations to the number of bags that I can purchase from the Aruna website?

  • ANSWER: If your desired order quantity is greater than 10 bags, please email sales@arunaproject.com

Do you ship internationally?

  • ANSWER: At the present time, shipping is limited to the United States.