Frequently Asked Questions


We hope that you love your new bag MADE IN FREEDOM! Just in case it’s not a perfect fit, Aruna offers refunds and exchange options within 30 days of shipment. The product must be unused and unwashed with hangtags still attached. Simply email with your request and we will provide procedures and answers to your questions.


Can I change my order after submission?

  • ANSWER: We endeavor to ship your product as soon as possible following final order receipt. Please contact Aruna Customer Service at

Can I cancel my order after it has been placed?

  • ANSWER: If you have not received a Tracking Number, the order may be able to be canceled.Please contact Aruna Customer Service at

How quickly will my order ship and how soon will I receive it?

  • ANSWER: Order generally ships within 1-2 business days. We ship using the most economical ground method based on order size/weight (USPS, UPS, FedEx). Once shipped, delivery time will vary based on your address but will generally be 1-5 business days.

How can I check the status of my order?

  • ANSWER: An order confirmation containing tracking information will be emailed to you once your order ships. Other questions regarding your order can be answered by emailing Aruna Customer Service at

How is tax calculated on my order?

  • ANSWER: Our shipments originate in Ohio which has a sales tax rate of 5.75% and Hamilton County sales tax rate of 1.25% for a total of 7% sales tax. All items shipped within Ohio will be charged this tax rate.

What if the product I want is unavailable?

  • ANSWER: Generally, product availability will only be a temporary issue. Please check back on the website periodically to see if the item has become available. Further questions can be directed to Aruna Customer Service at

How can I provide feedback about my Aruna product directly to Aruna?

  • ANSWER: We welcome all feedback! Please email Aruna at

Are there any limitations to the number of bags that I can purchase from the Aruna website?

  • ANSWER: If your desired order quantity is greater than 10 bags, please email

Do you ship internationally?

  • ANSWER: At the present time, shipping is limited to the United States.