Refund policy

Aruna return policy is to ensure we provide customers with unquestioned confidence in our products and an exceptional experience with our customer service. There are 2 reasons for a product being returned: Preference & Performance.

  • Preference is to mean that the product does not meet the customer’s preferences related to color, fit, etc.
  • Performance is to mean that the product has a performance defect upon use. The return policy is different depending on Preference & Performance as well as Headband or Bag. Below is an outline of the policy:

Headbands:
Preference - Return up to 30 days, refund or replace
Performance - Return up to 30 days, refund.
Restock - No

Bags:
Preference - Return up to 30 days with tags attached, refund or replace
Performance - Return up to 1 year, replace.
Restock - Yes, if no visible wear.   

Returns & Exchanges

We hope that you love your new Aruna product made in freedom! If you are not completely satisfied with your purchase, or if any issues or concerns arise, we've made the return process easier for you. 

Please Note: we currently do not offer 1:1 exchanges.

Step 1—If you have the original order number and zip code, start your online return here.

Your return will be processed approximately 5 business days after of being received.

To start your exchange, wait until your return is completed, then place a new order on our website.

For additional assistance or questions, feel free to email us at returns@arunaproject.com.

Return Product