Returns & Exchanges

Aruna return policy is to ensure we provide customers with unquestioned confidence in our products and an exceptional experience with our customer service. There are 2 reasons for a product being returned: Preference & Performance.

• Preference is to mean that the product does not meet the customer’s preferences related to color, fit, etc.
• Performance is to mean that the product has a performance defect upon use. The return policy is different depending on Preference & Performance as well as Headband or Bag. Below is an outline of the policy:

Headbands:
Preference - Return up to 30 days, refund or replace
Performance - Return up to 30 days, refund.
Restock - No

Bags:
Preference - Return up to 30 days with tags attached, refund or replace
Performance - Return up to 1 year, replace.
Restock - Yes, if no visible wear.   

We hope that you love your new Aruna product made in freedom! If you are not satisfied with your purchase or any issues/concerns arise with your product, simply email returns@arunaproject.com with your request and we will provide procedures and answers to your questions.